Yuva Sakthi Academy provides first-rated Microsoft Dynamics CRM Training Course to the delegates at a cost-effective rate by skilled professionals. The Microsoft Dynamics CRM Course helps delegates to learn the CRM basic to advanced concepts to become professionals in CRM enterprise solutions and develop their career growth. Yuva Sakthi Academy Microsoft Dynamics CRM Training drives delegates to develop their skills to customize and configure reports, templates, dashboards, and more.

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Microsoft Dynamics CRM Training and

Microsoft Dynamics CRM Training and covers essential factors like functional, technical, and administrative modules that are required to execute the CRM software program for any organization and client. The Microsoft Dynamics CRM Course provides plenty of case studies and real-time industry-based projects which are linked with the Microsoft Dynamics 365 examinations.

The Microsoft Dynamics CRM Training Course from Yuva Sakthi Academy makes the delegates a master to manage data and business relationships with the Microsoft dynamics 365 training course. The Microsoft Dynamics CRM Course Training helps delegates and professionals develop an excellent career in implementing and utilizing the Microsoft Dynamics CRM in the organization’s employees.

Once the delegates complete the Microsoft Dynamics CRM Training Course from Yuva Sakthi Academy, they will be awarded a Microsoft Dynamics CRM course completion certificate. According to Payscale.com, the average salary of Microsoft Dynamics CRM professionals is about 601,730 INR. The Microsoft Dynamics CRM Training is trained by skilled experts who have more than a decade of experience in their respective fields.

About Microsoft Dynamics CRM Training Course

The Microsoft Dynamics CRM Course is the best choice when dealing with CRM software applications. The Microsoft Dynamics CRM Training from Yuva Sakthi Academy provides core skills for efficient and effective business management. Yuva Sakthi Academy Microsoft Dynamics CRM Course helps the delegates to work on customer relationship management for meeting every single requirement in the business.

The Microsoft Dynamics CRM Course also helps the delegates to learn about configuring and customizing CRM features in-depth. The learners can improve configuration, applications, installations, customizations, and administration concepts in Microsoft Dynamics Customer Relationship Management training course.

With Microsoft Dynamics CRM Course Training, the learners will be able to learn how to automate the process in business and equip the business workforce with skills to maintain a productive relationship with the business partners and customers in an improved way.

The Microsoft Dynamics CRM Training and is curated by professionals of Yuva Sakthi Academy who stay updated in all latest technologies and trends in Microsoft. Our Microsoft Dynamics CRM Training Course covers every Microsoft Dynamics CRM versions starting from 2011, 2013, 2015, 2016, and 365.

Why Learn Microsoft Dynamics CRM?

Learning Microsoft Dynamics CRM Training will help delegates to enhance the existing process and system so that influencing the customer data will be easy, and this will help in achieving the business goals. Below are some reasons why learning Microsoft Dynamics CRM Course will benefit you in your career growth.

  • CRM Software is the largest software market in the globe, and the growth is noted to be steady. The revenue of CRM is expected to reach $80 billion by 2025, which is impressive.
  • Companies are expecting to connect with top-notch technologies and platforms from Customer service to personalization to email marketing with customer data to offer more personalized services.
  • According to software advice research in 2014, there are about 48% of users already using CRM in their different industries like healthcare, financial, real estate, and more. Due to the increase in the number of mobile applications and smartphones, the number of users who use CRM will increase higher.
  • A Forbes report on CRM states that 41% of the workloads will be done within the cloud by 2020. The first quarter of 2019 on CRM was excellent; the revenue was increased by 51%, which shows that CRM is a promising career in the present as well as for the future.
  • The revenue of CRM software will reach to 29.77 billion US dollars by 2022 globally. Based on the European market, the market for CRM will grow to USD 12.0 billion in 2024 from USD 9.0 billion in 2019.
  • Solutions like Microsoft dynamics 365 for marketing or ClickDimensions help for personalized marketing, and this is directly integrated to dynamics CRM.

What will you learn in this Microsoft Dynamics CRM training course?

The Microsoft Dynamics CRM Training from Yuva Sakthi Academy will help the delegates to learn the following aspects.

  • Configure managing teams and emails.
  • Manage security hierarchy.
  • Get in-depth knowledge of Microsoft dynamics 365 for customer service, field service, essential terms, sales, and project service automation.
  • Learn about adding user’s customizations, security model, reporting, and more.
  • Create unmanaged and managed solutions
  • Understand business process flows.
  • Define privileges and permissions.
  • Configure entity mapping.
  • Make use of virtualizations and views.
  • Implement business workflows, rules, and process flows.
  • Manage and execute Microsoft dynamics, CRM entity relationships, fields, and entities.
  • Create and control Microsoft Dynamics CRM forms, visualizations, solutions, and forms.

Who should take up this Microsoft Dynamics CRM training and course?

Microsoft Dynamics CRM Course from Yuva Sakthi Academy is suitable for the following professionals.

  • Software professionals and system administrators
  • Project managers and implementation consultants
  • Microsoft Dynamics NAV, AX, and CRM consultants who wish to develop their latest development skills in Dynamics 365 CRM.
  • Technical Support technicians and Network developers or administrators.
  • Software developers like .NET developers and IT professionals like Support, consultants, IT Admin.
  • Anyone who is working in the CRM field

What are the prerequisites for learning Microsoft Dynamics CRM Training?

People who wish to learn Microsoft Dynamics CRM Training from Yuva Sakthi Academy should have the following prerequisites.

  • Basic computer skills
  • Knowledge of using popular web browsers like Google Chrome, Internet Explorer, and more.
  • Basic knowledge of CRM concepts is an added advantage.

Even though you don’t have the necessary knowledge on the above concepts, Yuva Sakthi Academy holds professionals who help the delegates to acquire the CRM skills easily through real-life projects and hands-on training.

Benefits of learning Microsoft Dynamics CRM Training at Yuva Sakthi Academy

Yuva Sakthi Academy offers an industry-updated academic curriculum that meets the global requirements of the Microsoft Dynamics CRM developers and engineers.

  • Industrial professionals from Yuva Sakthi Academy have curated Dynamics CRM training.
  • Yuva Sakthi Academy offers the delegates with essential to the advanced concept of Microsoft Dynamics CRM through Microsoft Dynamics CRM Course.
  • The trainers at Yuva Sakthi Academy have a decade of experience in the dynamics CRM field and train the delegates proficiently with different real time-industry based projects and case studies.
  • Yuva Sakthi Academy offers the delegates with an interactive training session; therefore, they feel free to ask their doubts and queries to the trainers.
  • Yuva Sakthi Academy provides 100% professional training to the delegates and train the students to equip themselves to the classes. Join Dynamics CRM training at Yuva Sakthi Academy and learn the course under the guidance of subject-matter experts and become a certified professional.

Upcoming Training Batches

Yuva Sakthi Academy provides flexible timings to all our students. Here is the Microsoft Dynamics CRM Training Course Schedule in our branches. If this schedule doesn’t match please let us know. We will try to arrange appropriate timings based on your flexible timings.

Time Days Batch Type Duration (Per Session)
8:00AM - 12:00PM Mon - Sat Weekdays Batch 4Hr - 5:30Hrs
12:00PM - 5:00PM Mon - Sat Weekdays Batch 4Hr - 5:30Hrs
5:00PM - 9:00PM Mon - Sat Weekdays Batch 4Hr - 5:30Hrs

Microsoft Dynamics CRM Training Syllabus


  • Introduction to Microsoft Dynamics AX Development
  • Features of Microsoft Dynamics AX
  • Elements of Microsoft Dynamics AX Development
  • Microsoft Dynamics AX Object Server
  • Application Object Tree
  • IntelliMorph
  • MorphX
  • Inheritance
  • X++
  • Microsoft Dynamics AX Application Essentials
  • Microsoft Dynamics AX Layered Architecture
  • Models and Model management
  • Tools for Customization
  • Security
  • Inquiry and Reports
  • Conclusion

Data Components

  • Introduction to Microsoft Dynamics AX Data Dictionary
  • MorphX and the Application Object Tree
  • Features of the AOT
  • Objects in the Data Dictionary
  • Tables
  • Maps
  • Views
  • Extended Data Types
  • Base Enums
  • Security (Roles, Duties,policies)
  • Microsoft Dynamics AX Table Structure and Components
  • Procedure: Creating a Table in Microsoft Dynamics AX
  • Relations
  • Data Types.Primitive and Extended
  • Indexes

User Interfaces

  • Projects
  • Forms
  • Elements that Compose a Form
  • Form Designs
  • Forms and Their Data Sources
  • Forms and Their Methods
  • Menus Items in MorphX
  • Microsoft Dynamics AX Non-graphical Objects
  • Macros
  • Jobs
  • Queries
  • SSRS Reports ( AX + SSRS integration Brief description)
  • Working with Report Design


  • Development environment
  • Introduction to X++
  • What is X++
  • New programming features in AX 2012.
  • Object-Oriented Programming features
  • How the OOPS concept used in AX.
  • Development Tools
  • Best Practices
  • Objects and Classes
  • Introduction to objects
  • Methods
  • Variables and classes
  • X++ Control Statements
  • Accessing the Database
  • Searching for records
  • Data manipulation
  • Queries using X++ Language
  • Development Environment and Tools
  • Training Objectives
  • Introduction
  • Development Environment Application
  • AOS Setup
  • Cross-References
  • Performance/Monitoring
  • Debugger
  • System Monitoring/ tracing
  • Query
  • While Select
  • Temporary Tables
  • Abstract Classes
  • Delegates
  • Variables
  • Collections and X++ Foundation Classes
  • X++ Access Modifiers and Code Visibility
  • Exceptions in X++
  • Database Interactions in X++
  • Types of Classes
  • Run Base Framework
  • Args-Object
  • Number sequences

Advanced Topics (brief descriptions)

  • Workflow
  • EP (Ax web application)
  • Upgrade from Lower version

Trainer Profile of Microsoft Dynamics CRM Training Course

Our Trainers provide complete freedom to the students, to explore the subject and learn based on real-time examples. Our trainers help the candidates in completing their projects and even prepare them for interview questions and answers. Candidates are free to ask any questions at any time.

  • Trained more than 2000+ students in a year.
  • Strong Theoretical & Practical Knowledge.
  • Certified Professionals with High Grade.
  • Expert level Subject Knowledge and fully up-to-date on real-world industry applications.
  • Trainers have Experienced on multiple real-time projects in their Industries.
  • Our Trainers are working in multinational companies such as CTS, TCS, HCL Technologies, ZOHO, Birlasoft, IBM, Microsoft, HP, Scope, Philips Technologies etc

Microsoft Dynamics CRM Training Exams

Yuva Sakthi Academy is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher’s as well as corporate trainees.

Our at Yuva Sakthi Academy is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this in leading MNC’s of the world. The is only provided after successful completion of our training and practical based projects.

Key Features of Our Training Institute


One on One Teaching


Flexible Timing


Fully Practical Oriented Classes


Class Room Training


Online Training


Corporate Training


100 % Placement

Projects in Microsoft Dynamics CRM Training Course

Sales Pipeline Dashboard

Build a dashboard to get a clearer view of your sales pipeline and know where your leads are coming from, so that you can double down on your efforts there to meet your targets.

Sales Growth Dashboard

Build a dashboard to measure your sales team’s performance and how much revenue can be raised within a specific time frame.

Healthcare Data Dashboard

The Microsoft Dynamics CRM Training Healthcare Data dashboard for hospital managers to manage and identify patients’ risk from one screen.

Training Courses Reviews

I highly recommend the computer training institute for anyone who wants to improve their computer skills. The instructors are knowledgeable and patient, and they create a comfortable and supportive learning environment. The curriculum is well-structured and covers a range of topics, from basic computer operations to advanced programming languages.



*Right place to learn new technologies *Self motivated staffs ... *This institution is a good start for emerging youngster who has a passion in their life I have trained for core Java. It was very useful to learn java from basic level. *The trainers are knowledgeable and real time worked employees. I like this institutions be hope with us. You are really reached your goals....


Harish Arjunan

One of the best academy to easy learn tally prime from kalpana mam one to one teaching is very excellent ..,coaching is very good and motivational person are here ...great service and excellent teach and friendly staff, good environment and comfortable to learn easily Thank you for wonderfull guide mam. ....


Priya Mohan

Frequently Asked Questions

What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM (Customer Relationship Management) is a comprehensive solution designed to manage and streamline customer interactions and relationships. It provides organizations with tools to effectively track sales activities, automate marketing processes, and deliver superior customer service.

With Microsoft Dynamics CRM, businesses can centralize customer data, analyze insights, and optimize operations to enhance customer satisfaction and drive growth.

How does Microsoft Dynamics CRM work?

Microsoft Dynamics CRM operates by integrating customer data and automating business processes to streamline operations and improve efficiency:

  • Customer Data Management: Centralize customer information across sales, marketing, and service departments for a unified view.
  • Sales Force Automation: Automate sales processes, manage leads, opportunities, and forecasts to optimize sales performance.
  • Marketing Automation: Plan, execute, and analyze marketing campaigns to generate leads and nurture customer relationships.
  • Customer Service Management: Provide personalized service, manage cases, and track customer interactions to deliver exceptional support.
  • Analytics and Insights: Gain actionable insights through real-time analytics and reporting to make data-driven decisions.

By leveraging these functionalities, Microsoft Dynamics CRM helps businesses build stronger customer relationships and achieve operational excellence.

What are the key benefits of using Microsoft Dynamics CRM?

Microsoft Dynamics CRM offers several advantages for organizations:

  • Enhanced Customer Relationships: Centralize customer data and interactions to provide personalized experiences and improve customer satisfaction.
  • Improved Sales Performance: Automate sales processes, track leads, and forecast sales opportunities to drive revenue growth.
  • Streamlined Marketing Efforts: Execute targeted marketing campaigns, generate leads, and analyze campaign effectiveness to optimize marketing ROI.
  • Efficient Customer Service: Manage customer inquiries, cases, and resolutions efficiently to deliver responsive and consistent support.
  • Business Insights: Access real-time analytics and reporting to gain actionable insights and make informed business decisions.
  • Scalability and Flexibility: Scale CRM capabilities as your business grows and customize solutions to meet specific industry needs and workflows.
  • Integration with Microsoft Ecosystem: Seamlessly integrate with Office 365, Azure, and other Microsoft tools for enhanced productivity and collaboration.
  • Security and Compliance: Ensure data security with role-based access controls (RBAC) and compliance with industry regulations such as GDPR and HIPAA.

These benefits make Microsoft Dynamics CRM a powerful tool for driving business success and achieving strategic objectives.

Is Microsoft Dynamics CRM suitable for small businesses?

Yes, Microsoft Dynamics CRM offers solutions tailored for small businesses:

  • Affordable Pricing: Flexible pricing plans cater to small business budgets, including subscription-based models.
  • Scalable Solutions: Start with essential CRM functionalities and scale as your business grows to include additional features and capabilities.
  • Customization: Customize CRM workflows, forms, and reports to align with specific business processes and requirements.
  • Integration: Seamlessly integrate with other Microsoft products such as Office 365 and Outlook for enhanced productivity and collaboration.
  • User-Friendly Interface: Intuitive interface and easy-to-use tools empower small business users to adopt and leverage CRM functionalities effectively.
  • Customer Support: Access to Microsoft's support resources and community forums for assistance and guidance on CRM implementation and usage.

By implementing Microsoft Dynamics CRM, small businesses can streamline operations, improve customer relationships, and drive growth without extensive IT resources.

Can Microsoft Dynamics CRM be integrated with other systems?

Yes, Microsoft Dynamics CRM supports integration with various systems and applications:

  • Microsoft Products: Integrate with Office 365, SharePoint, Outlook, and other Microsoft applications for seamless data synchronization and collaboration.
  • Third-Party Applications: Connect with third-party software solutions such as ERP systems, marketing automation tools, and custom business applications.
  • APIs and Web Services: Utilize APIs and web services to facilitate data exchange and interoperability between Microsoft Dynamics CRM and external systems.
  • Data Migration: Import and export data between Microsoft Dynamics CRM and legacy systems or other CRM platforms to maintain data consistency and continuity.
  • Custom Integrations: Develop custom integrations using Microsoft Power Automate (formerly Flow) or Azure Logic Apps to automate workflows and streamline business processes.

By integrating Microsoft Dynamics CRM with other systems, organizations can enhance data visibility, streamline operations, and improve overall business efficiency.

How secure is Microsoft Dynamics CRM?

Microsoft Dynamics CRM prioritizes data security through robust measures:

  • Data Encryption: Encrypts data at rest and in transit to protect against unauthorized access and data breaches.
  • Role-Based Access Control (RBAC): Assigns permissions and access rights based on user roles to ensure data confidentiality and integrity.
  • Auditing and Monitoring: Tracks user activities, system changes, and data access to detect and mitigate security threats.
  • Compliance Certifications: Meets global regulatory standards such as GDPR, HIPAA, SOC 1, and SOC 2 for data privacy and compliance.
  • Microsoft Azure Security: Leverages Microsoft Azure's secure cloud infrastructure with built-in security controls and threat detection capabilities.

By adhering to stringent security practices, Microsoft Dynamics CRM helps organizations safeguard sensitive customer data and maintain trust.

What industries use Microsoft Dynamics CRM?

Microsoft Dynamics CRM is utilized across various industries to enhance customer relationships and streamline business processes:

  • Financial Services: Banks, insurance companies, and financial advisors leverage CRM for client management, account servicing, and compliance tracking.
  • Healthcare: Hospitals, clinics, and healthcare providers use CRM for patient engagement, appointment scheduling, and healthcare analytics.
  • Retail and E-commerce: Retailers and online merchants utilize CRM for customer segmentation, loyalty programs, and omnichannel marketing.
  • Manufacturing: Manufacturers implement CRM for sales pipeline management, supply chain coordination, and dealer network management.
  • Professional Services: Law firms, consulting firms, and agencies use CRM for client intake, project management, and resource allocation.
  • Education: Educational institutions use CRM for student enrollment management, alumni relations, and fundraising campaigns.
  • Government and Public Sector: Government agencies utilize CRM for citizen services, public outreach, and regulatory compliance.
  • Telecommunications: Telecom companies use CRM for subscriber management, service provisioning, and customer support.
  • Nonprofit Organizations: Nonprofits leverage CRM for donor management, volunteer coordination, and fundraising initiatives.
  • Utilities: Energy and utility providers use CRM for customer service operations, meter management, and outage notifications.

By adapting Microsoft Dynamics CRM to industry-specific needs, organizations can improve operational efficiency, enhance customer satisfaction, and drive growth.

Can Microsoft Dynamics CRM be customized?

Yes, Microsoft Dynamics CRM offers extensive customization capabilities:

  • Custom Entities and Fields: Create custom entities and fields to capture specific data relevant to your business.
  • Workflow Automation: Design workflows to automate business processes and streamline operations.
  • Business Rules and Processes: Define business rules, processes, and logic to enforce consistency and enhance productivity.
  • Form and View Customization: Customize forms, views, and dashboards to display relevant information and improve user experience.
  • Integration with External Systems: Develop custom integrations using APIs and connectors to connect with third-party applications and systems.
  • Extensions and Apps: Extend CRM functionality with apps from Microsoft AppSource or develop custom apps using Power Apps.
  • Mobile Customization: Customize mobile layouts and functionalities to support field sales and service teams.
  • Role-Based Access: Configure role-based security to control access to sensitive data and functionalities based on user roles.

By leveraging customization options, organizations can tailor Microsoft Dynamics CRM to meet specific business requirements, improve user adoption, and achieve higher ROI.

How does Microsoft Dynamics CRM support sales teams?

Microsoft Dynamics CRM provides robust features to empower sales teams and drive revenue:

  • Lead Management: Capture, qualify, and prioritize leads to focus on high-potential opportunities.
  • Opportunity Management: Track sales opportunities through the pipeline, from prospecting to closing deals.
  • Sales Forecasting: Utilize predictive analytics and historical data to forecast sales revenue and trends.
  • Quote and Order Management: Generate quotes, manage orders, and track sales transactions efficiently.
  • Sales Collaboration: Foster collaboration among sales teams with shared calendars, tasks, and team performance analytics.
  • Mobile Sales: Access CRM data on-the-go, update records, and collaborate with colleagues using mobile devices.
  • Sales Analytics: Analyze sales performance, track KPIs, and gain actionable insights to optimize sales strategies.
  • Integration with Productivity Tools: Seamlessly integrate with Office 365 applications like Outlook and Excel for enhanced productivity and communication.
  • Customer Insights: Access comprehensive customer profiles and interaction histories to personalize sales engagements and improve customer relationships.

By leveraging these sales-focused capabilities, Microsoft Dynamics CRM empowers sales teams to drive efficiency, close more deals, and exceed revenue targets.

What are the deployment options for Microsoft Dynamics CRM?

Microsoft Dynamics CRM offers flexible deployment options to suit diverse organizational needs:

  • Cloud (SaaS) Deployment: Deploy as a cloud-based service with Microsoft managing infrastructure, updates, and security (Microsoft 365).
  • On-Premises Deployment: Install and run Dynamics CRM on-premises within your organization's IT infrastructure, offering control over customization and data security.
  • Hybrid Deployment: Combine cloud and on-premises deployments to meet specific compliance or integration requirements (Azure and Dynamics 365).
  • Partner-Hosted Deployment: Hosted by a Microsoft partner, providing flexibility in deployment management and support.
  • Industry Solutions: Industry-specific solutions and deployments tailored to meet the unique needs of sectors such as government, healthcare, and finance.

Organizations can choose the deployment option that best aligns with their IT strategy, compliance requirements, and budget considerations to maximize the benefits of Microsoft Dynamics CRM.

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